LATAM Support Website              

 It's amazing, isn't it?

Don't ping me, ask in #localizations - feav

Taking TAGS, HINTS and KNOWLEDGE BASE entries to the next channel

 

Our goal is to reach out a 48 hours SLA, and then move to other non-LATAM Localizations! 

Learn More About Us!

Classify Everything

TAGS 

  • Search for the filter [SUPPORT] l10n_latam Tag Tickets
  • You'll get your own pipeline of LATAM tickets! 
  • TIP: Start with l10n_mx tickets, they are the easiest ones

If something doesn't have a tag, add it yourself!

Video in how Tags Work ;)

Share Insights

HINTS 

  • Added in special moments (onboarding, bazooka day...)
  • Log Notes for you to start troubleshooting! 

  • If something is difficult, leave it to Experts Only
  • If something is easy, leave it to Coachees or new friends!
  • If you get stuck, ask for help in #latam-localizations!

One of our experts will reach out to you very soon!

#latam-localizations

Avoid Repetition

KNOWLEDGE BASE

  • If you know something about anything... write it!

  • Use the template in the "Information" Stage
  • Takes you 2 minutes to create a quick draft of the info
  • Search for keywords in the "Description" field!
  • Help your colleagues polishing the entries!
  • Never copy-paste, ALWAYS CHECK CONTEXT!

Canned Responses and Entry Forums for y'all

Knowledge Base Project

 Want to take LATAM tickets? Ping (feav)!

 You'll be part of an amazing team, with some amazing support.